Terms and Conditions

Welcome to Pet Food Pantry! These terms and conditions ("Terms") govern your use of our website, www.petfoodpantry.com.au (the "Website"), and the purchase of products from us. By accessing or using the Website and/or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General

Pet Food Pantry ("we," "us," or "our") is an online pet food store operating in Melbourne, Victoria, Australia. Our contact email is support@petfoodpantry.com.au.

2. Products and Services

We offer a range of pet food and related products for sale through our Website. We strive to provide accurate product descriptions and images, but we do not guarantee that the information is always complete, current, or error-free. Product availability may vary. We reserve the right to change or discontinue any product at any time without notice.

3. Ordering and Payment

When you place an order through our Website, you are making an offer to purchase the products in your order. We reserve the right to accept or reject your order at our discretion.
Prices are displayed on the Website and are subject to change without notice. All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
Payment can be made through the payment methods available on our Website. You agree to provide accurate and complete payment information.
Once your order is accepted and payment is processed, you will receive a confirmation email.

4. Shipping and Delivery

We offer delivery within [Specify delivery area, e.g., Melbourne metropolitan area, Victoria, Australia]. Delivery costs are calculated at checkout and may vary depending on your location and order size.
We aim to process and dispatch orders within [Specify processing time, e.g., 1-2 business days]. Delivery times may vary depending on your location and the chosen shipping method.
Risk of loss or damage to the products passes to you upon delivery.

5. Returns and Refunds

Pet Food Pantry Returns and Refunds Policy:

At Pet Food Pantry, we want you and your furry friends to be completely satisfied with your purchases. We understand that sometimes things don't go as planned, so we've created a straightforward Returns and Refunds Policy.

Damaged or Faulty Products

If you receive a product that is damaged, faulty, or not as described, please contact us immediately at support@petfoodpantry.com.au within 7 days of receiving your order. Please provide your order number and clear photos of the damaged or faulty product.

We will assess the issue and, at our discretion, offer one of the following solutions:

Replacement: We will ship a replacement product to you at no additional cost.
Refund: We will issue a full refund for the damaged or faulty product.

Incorrect Products

If you receive an incorrect product, please contact us immediately at support@petfoodpantry.com.au within 7 days of receiving your order. Please provide your order number and clear photos of the incorrect product.

We will arrange for the return of the incorrect product and ship the correct product to you at no additional cost.

Change of Mind

We do not offer refunds or returns for change of mind. Please choose your products carefully before placing your order. We are happy to answer any questions you may have about our products before you purchase to help you make the right choice.

Exemptions

Certain products may be exempt from our return policy due to hygiene reasons or other factors. These may include, but are not limited to:

Opened food products
Treats
Supplements

If you are unsure whether a product is returnable, please contact us at support@petfoodpantry.com.au before placing your order.

Return Shipping

For damaged, faulty, or incorrect products, we will cover the cost of return shipping. We will provide you with a prepaid shipping label and instructions on how to return the product.

Refund Processing

Refunds will be processed within 5 to10 business days of receiving the returned product (if applicable) or confirming the issue. The refund will be credited to the original payment method used for the purchase.

If you have any questions or concerns regarding 1 our Returns and Refunds Policy, please contact us at support@petfoodpantry.com.au.

6. Website Use

You may use the Website for lawful purposes only. You agree not to use the Website in any way that violates these Terms or any applicable laws or regulations.
You are responsible for maintaining the confidentiality of your account information.
We reserve the right to suspend or terminate your access to the Website at our discretion

7. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Pet Food Pantry and is protected by copyright and other intellectual property laws. You may not use any content from the Website without our prior written consent.

8. Disclaimer

To the fullest extent permitted by law, we disclaim all warranties, express or implied, relating to the Website and the products we offer. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the products.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia.

10. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at support@petfoodpantry.com.au.

Effective Date: 15th Feb 2025