Privacy Policy

Effective Date: 15 / Feb / 2025

1. Introduction
Pet Food Pantry ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, www.petfoodpantry.com.au (the "Site"). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect
When you visit the Site or make a purchase, we collect certain information about you, including:

Personal Information You Provide: We collect information you provide directly to us, such as your name, email address, postal address, phone number, payment information, and any other information you choose to share. This may occur when you create an account, place an order, subscribe to our newsletter, or contact us.
Automatically Collected Information: When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, operating system, time zone, referring website, and pages you visit on the Site. We may also collect information about your browsing behavior, such as the products you view or add to your cart. We may use cookies, web beacons, and other tracking technologies to collect this information.
Order Information: When you make a purchase, we collect information about your order, including the products you purchased, the purchase price, and your shipping address.

To Fulfill Your Orders: We use your information to process and fulfill your orders, including shipping and delivery.
To Provide Customer Support: We use your information to respond to your inquiries and provide customer support.
To Improve the Site: We use your information to analyze how visitors use the Site and to improve its functionality and user experience.
To Market to You: With your consent, we may use your information to send you marketing emails about new products, promotions, and other offers. You can opt out of receiving these emails at any time by clicking the unsubscribe link in the email or contacting us at support@petfoodpantry.com.au.
To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.
Fraud Prevention: We may use your information to identify and prevent fraudulent activity.

Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other services. We ensure these providers are subject to appropriate privacy obligations.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Transfers: If Pet Food Pantry is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

Access and Correction: You have the right to access and correct your personal information. You can do this by contacting us at support@petfoodpantry.com.au.
Marketing Emails: You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in the email or contacting us.
Cookies: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.